Frequently Asked Questions

What is the cost of shipping?
All shipping is free

Do you sell in Retail stores?
No, I'm sorry we do not.

Do you ship Internationally?
Yes we do - Shipping is free

Why don't I see a phone number?
Our main contact is our customer service email address or the form that is located on our "Contact Us" page. This is the fastest way to contact us with details.

Are your garments true to size?
Yes. We do recommend that you use our size guide to get the best fit.

How soon can I expect to receive my order?
This varies from 2-4 weeks depending on the order.

How do I track my package after it has been shipped?
As soon as your package has shipped, you will receive an email with a tracking number. You will be sent a link to the USPS website.
(That is why it is so important to supply us with an email address in order for us to send this to you.)

What if an item of my ordered is damaged?
Please click here to see our return policy guidelines on the website in order to expedite a refund or return of the item.

Do you ship to P.O Boxes?
No I'm sorry we do not.

If I haven't received my order, who do I contact?
Please check your tracking information first. If you still haven't received your order after two weeks, please send an email to customer service or fill out the form in the "Contact Us" page. Please include all details.

How will you contact me if there is a problem with my order?
All communication is done via email, therefore it is important that your email address is up to date & current.

Can KeeWees3 special order the size I need?
Unfortunately not at this time.

Do I pay tax on my purchases?
Yes. Sales tax is calculated according to the state and county tax laws where the order is being shipped.