Frequently Asked Questions

What is the cost of shipping?
All shipping is free on U.S orders

Do you sell in Retail stores?
No, I'm sorry we do not.

Do you ship Internationally?
At this time we do not offer international shipping, however it is possible we will offer this in the future.

Why don't I see a phone number?
Our main contact is our customer service email address or the form that is located on our "Contact Us" page. This is the fastest way to contact us with details.

Are your garments true to size?
Yes. Our garments are true to size. We do recommend that you use our size guide to get the best fit.

How soon can I expect to receive my order?
All orders are processed and shipped within 3-5 business days. In the event of a back ordered item, the order will be held to ship in full when the back ordered item becomes available. Orders for custom design items are estimated at 15-20 days.

How do I track my package after it has been shipped?
As soon as your package has shipped, you will receive an email with a tracking number. You will be sent a link to the USPS website.
(That is why it is so important to supply us with an email address in order for us to send this to you.)

What if an item of my ordered is damaged?
Please click here to see our return policy guidelines on the website in order to expedite a refund or return of the item.

Do you ship to P.O Boxes?
We will ship to any verified address, however we cannot be held responsible if USPS fail to deliver to the box.

If I haven't received my order, who do I contact?
Please check your tracking information first. If you still haven't received your order after two weeks, please send an email to customer service or fill out the form in the "Contact Us" page. Please include all details.

How will you contact me if there is a problem with my order?
All communication is done via email, therefore it is important that your email address is up to date & current.

Can KeeWees3 special order the size I need?
We will do our very best to order any size that you need in any item, however it all comes down to whether the supplier has it in stock at the time.

Do I pay tax on my purchases?
Yes. Sales tax is calculated according to the state and county tax laws where the order is being shipped.